No-Show & Late Appointments for Primary Care & Sports Medicine
Complete Health Partners has made a commitment to you, our patients, to see you as close to your scheduled appointment time as possible. In fact, it is one of our core values as a company.
Due to the incredible response we have received for primary care and sports medicine, our providers schedules have rapidly filled and new patients are occasionally experiencing a delay in scheduling an appointment. When a patient does not show up for a visit or cancels/reschedules on the day of the appointment, it creates a hole in the schedule that can’t be filled. This is not fair to the patients who are forced to wait because the schedule was full.
Many practices will over-book or double-book patients throughout the day to account for this. Invariably, this leads to long wait times, extremely rushed visits, or sometimes both. We at Complete Health Partners place a high value on your time, and we know that longer, less rushed visits are essential to good primary care and sports medicine. In order to reduce the number of no show or late change visits, we are implementing a no-show/same-day cancellation fee.
Effective February 1, we will be implementing a no-show/same-day cancellation fee for primary care and sports medicine appointments. This fee would apply for same-day rescheduling as well, unless there was another appointment available for the same day that you are able to attend.
The fees are as follows:
No Show: $50
Same day cancellation $50
Same day reschedule (unless able to reschedule for different apt same day) $25
The fee will need to be paid before your next visit can take place and will not be billed to insurance.
In order to be fair to our patients, and avoid unnecessary delays in care, any change to an appointment will need to take place at least 24 hours prior to your scheduled appointment via phone (629-203-7858) or in person. This will allow our staff to contact patients waiting for an earlier appointment and to allow them to take your spot. Do not cancel online or via text.
This policy is only for primary care and sports medicine appointments. Urgent Care appointments will not be charged